Vetra Terms of Service
Last updated: 10/09/2025
Agreement to Terms
These Terms of Service (“Terms”) are a legally binding agreement between you (“User”or “you”) and Vetra (“Company,” “we,” or “us”) governing your access to and use of the Vetra application, website, and related services (collectively, the “Service”). By creating an account or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you may not use the Service. Use of the Service is also subject to our Privacy Policy, which explains how we collect and handle your information. By using the Service, you consent to the data practices described in the Privacy Policy.
Intellectual Property
Unless otherwise indicated, the Service (including all software, content, text, graphics, logos, and trademarks contained therein) is the exclusive property of Vetra or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your personal, non-commercial use. You agree not to copy, modify, distribute, create derivative works from, publicly display, or exploit any portion of the Service except as expressly permitted by us. All rights not expressly granted to you in these Terms are reserved by Vetra.
User Accounts and Eligibility
Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and use the Service. By using Vetra, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. If you are under the age of majority, you must not use or access the Service at this time.
Account Registration: When creating an account, you agree to provide true, current, and complete information about yourself. You must keep your account information updated. You may not impersonate someone else or create an account for anyone other than yourself (except as authorized for business or legal guardian purposes).
Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at vetradevelopment@gmail.com of any unauthorized access or use of your account. Vetra is not liable for any loss or damage arising from your failure to secure your account.
Account Use: You may not share or transfer your account to others. You agree that you will not create more than one account for personal use. We reserve the right to refuse registration, or cancel accounts that violate these Terms.
Description of Services
Vetra is an online platform that connects users with professional trainers and coaches (“Trainers”) for personal development, fitness, or wellness programs. Through the Service, Users can engage with Trainers, participate in community challenges, join group chats or forums, and track progress toward their goals. Key features of Vetra include:
Personal Training Programs: Users can enroll in training or coaching programs offered by independent Trainers through the platform.
Direct Messaging and Group Chats: Users and Trainers can communicate via direct messages (DMs). Community discussion boards and challenge-specific group chats are provided to foster encouragement and knowledge-sharing.
Challenges and Community Engagement: The Service may host challenges, group activities, or forums where Users can compete or collaborate and share their achievements. These features are intended to build a supportive community environment.
All use of these features must comply with these Terms and the Prohibited Activitiessection below. Vetra may introduce new features or modify existing ones from time to time; availability of any particular feature is not guaranteed and is subject to change.
User Content and Submissions
User Content: Vetra may allow you to create, post, or share content such as profile information, photos, progress updates, comments, messages in chats, or other materials (“User Content”) as part of using the Service. You retain any ownership rights you have in the User Content that you create or share on the Service. However, by submitting or posting User Content on the Service, you grant Vetra a worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display your User Content (in whole or in part) for the purpose of operating, improving, and promoting the Service. This license will end when you delete your User Content or your account, except to the extent your content has been shared with others and they have not deleted it, or it has been cached or stored by the Service.
Submissions and Feedback: Any suggestions, ideas, feedback, or other information you provide to us regarding the Service (collectively, “Submissions”) are non-confidential and will become the sole property of Vetra. You agree that Vetra is free to use and implement any such Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. (For example, if you suggest a new feature or improvement, we may use your idea with no obligation to you.) You waive any moral rights you may have in such Submissions and confirm that your Submissions are original or that you have the right to share them.
Content Responsibility: You are solely responsible for any User Content that you post or transmit via the Service. You represent that your content (a) does not infringe any third-party rights, (b) is truthful and accurate (for content that purports to be factual or results), and (c) complies with these Terms. We are not responsible for User Content, and we do not endorse any opinions expressed by users. We may (but have no obligation to) monitor or review User Content and reserve the right to remove or disable access to any User Content for any reason, including if we determine, in our sole discretion, that it violates these Terms or applicable law.
Prohibited Activities
To maintain a safe and respectful environment, you agree not to misuse the Vetra Service. Prohibited activities include, but are not limited to:
Illegal or Unauthorized Use: Using the Service for any unlawful purpose or in violation of any local, state, national, or international law or regulation. This includes attempting to exploit or harm minors, or promoting or encouraging any illegal activity.
Harassment or Abuse: Posting or transmitting any content that is defamatory, harassing, threatening, bullying, hateful, abusive, obscene, or sexually explicit, or that advocates violence or discrimination against any individual or group. Personal attacks, stalking, or intimidation of any person (user, Trainer, or staff) are strictly forbidden.
Impersonation and Fraud: Impersonating any person or entity, or falsely stating or otherwise misrepresenting your identity or affiliation with any person or entity. You may not fraudulently represent yourself as a certified trainer if you are not, and you cannot falsely imply our endorsement of your posts or activities.
Spam and Commercial Activities: Sending unsolicited or unauthorized advertising, solicitations, promotional materials, junk mail, spam, pyramid schemes, or any other form of solicitation through the Service. You may not use the Service to advertise or sell products or services to other users without our prior written approval.
Data Mining or Disruption: Engaging in any data mining, scraping, crawling, or use of automated means to access or gather data from the Service without our permission. You also must not upload viruses, worms, or any malicious code, or do anything that could overburden, damage, or impair the functioning of the Service (such as a denial-of-service attack or interference with page rendering or other Service functionality).
Unauthorized Access: Attempting to gain unauthorized access to other users’ accounts, our computer systems, or networks connected to the Service, through hacking, password mining, or any other means. Also, you may not probe, scan, or test the vulnerability of the Service or any system or network associated with it.
Violation of Others’ Rights: Uploading or sharing content that infringes or violates someone else’s intellectual property rights, privacy rights, or any other rights. This includes sharing personal information of others without consent, or content that you do not have the right to make available under any law or contractual obligation.
Circumvention: Attempting to circumvent any content filtering techniques or security measures we employ, or accessing or using the Service by any means other than the interface and instructions we provide.
Engaging in any of the above prohibited activities may result in immediate suspension or termination of your account, content removal, and possible legal action. Vetra reserves the right to investigate any violation of this section and to cooperate with law enforcement or court orders directing us to disclose the identity of anyone engaging in such activities.
Payments and Refunds
Paid Services: Some aspects of the Service may be offered for a fee or charge (for example, enrolling in a Trainer’s program, or purchasing premium features). If you choose to make a purchase, you agree to the pricing, payment, and billing policies applicable to those fees and charges. All fees are in the currency specified at point of purchase and must be paid by the specified payment method. You authorize Vetra (or its authorized payment processor) to charge your chosen payment method for all applicable fees.
Third-Party Payment Processors: Payments may be processed via third-party payment services (such as app store payment systems or payment gateways). Vetra is not responsible for any errors or security breaches by these third-party processors. You should review the terms and policies of any third-party payment service you use to pay for Vetra services.
No Unlawful Payments: You represent that you are authorized to use the payment method you provide and that all payment information you submit is true and accurate. Fraudulent use of payment information is strictly prohibited and may result in account termination.
Refund Policy: Except as expressly provided in these Terms, all sales and payments are final and non-refundable. However, Vetra strives for high-quality service and user satisfaction. If a Trainer fails to deliver the services or results that were expressly promised to you as part of a paid program, you may contact Vetra’s support team to request a refund. Refund requests must be submitted within a reasonable time from the failure of service delivery and should include a description of the issue. Vetra will review such requests on a case-by-case basis. If we determine, in our sole discretion, that the Trainer materially failed to fulfill their promised obligations (for example, did not provide the agreed-upon training sessions or deliverables), we may issue a refund of the fees you paid for that program or service. Any refund, if granted, will be issued via the original payment method whenever possible.
Please note that except for the specific circumstance above (Trainer’s failure to deliver promised services) or where required by law, we generally do not offer refunds or credits for unused subscription periods, change of mind, or dissatisfaction with the Service. If you choose to cancel your participation in a program or subscription, the cancellation will typically apply at the next billing cycle and you will not be charged further, but you will not receive a refund for any remaining days in the current paid term unless required by applicable consumer protection laws.
Trainer–Client Relationships
Vetra acts as a platform to facilitate connections and transactions between Users seeking training/coaching services (“Clients”) and independent third-party Trainers providing those services. Trainers are not employees, agents, or representatives of Vetra; they are independent providers operating in their own capacity. Vetra does not supervise, direct, or control the services that Trainers provide. Any commitments, advice, plans, or representations made by a Trainer to a Client are those of the Trainer alone.
Trainer Obligations: Trainers on Vetra are expected to provide the services and deliverables they promise to Clients in a professional and timely manner. Trainers are solely responsible for: (a) ensuring they have the necessary skills, qualifications, or certifications (if applicable) to provide their offered services; (b) delivering any programs, sessions, or materials as described in their offering; and (c) complying with all laws and regulations in providing their services (for example, any required fitness training certifications, health and safety guidelines, etc.).
No Endorsement: Vetra does not guarantee or endorse any specific Trainer or the quality of any training program. While we may vet Trainers or allow user reviews, you understand that results are not guaranteed. Achieving fitness or wellness outcomes depends on many personal factors, and any statement by a Trainer regarding potential results (e.g., fitness improvements, skill mastery) should be understood as goals, not certainties.
Assumption of Risk: You acknowledge that engaging in any fitness or wellness program carries inherent risks. By using the Service and participating in programs from Trainers, you agree that you are voluntarily engaging in physical activities or lifestyle changes and assume all risk of injury, illness, or other harm. It is your responsibility to consult with a physician or qualified healthcare provider before starting any new exercise, nutrition, or wellness program, especially if you have any pre-existing medical conditions or concerns. Vetra and the Trainers may provide guidance, but neither Vetra nor any Trainer can monitor your health conditions in real time. You agree that Vetra is not liable for any injuries, health issues, or other damages that may result from your participation in any training program.
Independent Arrangements: Any agreement, understanding, or contract for services is between the Trainer and the Client. Vetra is not a party to your separate Trainer-Client agreements (if any), except to facilitate payments as described above and to provide the platform. Trainers, not Vetra, are responsible for setting the terms (such as schedule, duration, and content of training sessions) of their engagement with you. While Vetra may assist in resolving certain disputes (such as considering refunds for non-performance per our refund policy), we are not responsible for resolving all disputes between Trainers and Clients. Disputes between you and a Trainer should ideally be resolved between the parties; if you cannot reach a resolution, you may contact Vetra support for guidance, but we do not guarantee a resolution to your satisfaction.
Privacy and Data Use
Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with the Service are described in our Privacy Policy (available on our website/app). By using the Service, you agree to the terms of the Privacy Policy and consent to the collection and use of your data as outlined.
Data Collected: In general, Vetra collects information that you provide directly (such as your name, contact details, age, and any information you include in your profile or communications with Trainers), as well as data generated through your use of the Service (such as workout or activity logs, progress metrics, and messages). We may also collect certain technical information automatically, like device identifiers, IP address, and usage statistics, to improve our Service functionality and user experience. If you participate in fitness or wellness tracking through Vetra, we may collect data related to your physical activities or health that you input or that is imported from integrated services (with your permission).
Use of Data: We use your information to provide and personalize the Service (for example, to connect you with Trainers, track your progress, and facilitate community interactions), to process payments, to communicate with you about your account or new features, and to maintain the security and integrity of the platform. We may share necessary information with Trainers (for instance, if you sign up for a Trainer’s program, the Trainer will see your profile information and any relevant data you choose to share with them for coaching purposes). We do not sell your personal data to third-party marketers. We may share data with third-party service providers who assist us in operating the Service (such as payment processors, hosting providers, or analytics services), but always under obligations of confidentiality and only as needed for those services.
For more details on how and what data is collected and how it is handled, please review the Privacy Policy. By using Vetra, you acknowledge and agree that Vetra can collect and use your data as described, including the transfer of your information to jurisdictions where we or our service providers operate. If you do not agree with our data practices, please do not use the Service.
Account Suspension and Termination
By Vetra: We reserve the right to suspend or terminate your account (or restrict your access to certain features) at any time for any reason, including but not limited to your violation of these Terms or any misuse of the Service. We may also remove or disable access to any content you have contributed if we find it objectionable or in breach of these Terms. Such actions may be taken without prior notice, though we will attempt to notify you after the fact stating the general reason for such action, where possible. In addition, we reserve the right to take appropriate legal action against users who violate the law or these Terms, which may include reporting to law enforcement authorities.
If we terminate or suspend your account due to your breach of these Terms, you will not be entitled to any refunds for purchases or subscriptions you have made (subject to applicable law). You are prohibited from creating a new account to circumvent a termination or suspension.
By User: You may terminate your account at any time if you no longer wish to use the Service. You can do so by using any account deletion function available in the app or by contacting us at [email protected] with a request to delete your account. Account termination will result in the deactivation of your account and removal of your profile from active areas of the Service. However, content you have posted may persist in backup copies and may remain accessible where it has been shared with others (for example, your posts in a community chat may still be visible to others who have not deleted them).
Effect of Termination: Upon any termination of your account, whether by you or by us, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination (such as intellectual property provisions, disclaimers, limitation of liability, and indemnity) will continue to apply even after your access to the Service has been terminated.
Disclaimer of Warranties
VETRA IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. To the fullest extent permitted by law, Vetra disclaims all warranties, express or implied, in connection with the Service and your use of it. This includes, without limitation, no warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or reliability. We do not guarantee that the Service will meet your requirements or expectations, or that it will be uninterrupted, error-free, or secure.
You assume all responsibility and risk for your use of the Service. Any health, fitness, or wellness information or guidance you access through Vetra (including content from Trainers or other users) is general in nature and is used at your own risk. It is not intended to be medical advice. Vetra does not warrant or represent that any particular results (for example, fitness improvements or health outcomes) will be achieved. Use your own judgment: You should consult professionals (such as a doctor, nutritionist, or certified trainer) for personalized advice.
No advice or information, whether oral or written, obtained by you from Vetra or through the Service shall create any warranty not expressly stated in these Terms.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event will Vetra or its parent company, affiliates, officers, directors, employees, agents, or partners be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or in connection with (a) your access to or use of (or inability to access or use) the Service; (b) any conduct or content of any user or third party on the Service (including any defamatory, offensive, or illegal conduct of other users or Trainers); (c) any content obtained from the Service; or (d) unauthorized access, use, or alteration of your transmissions or content.
Maximum Liability: In no case shall the aggregate liability of Vetra and its affiliates for all claims arising out of or relating to the Service or these Terms exceed the total amount you paid to Vetra, if any, in the six (6) months immediately preceding the event giving rise to the claim. If you have not paid Vetra any amounts in that time period, Vetra’s total liability shall be zero dollars (USD $0).
Jurisdictional Limitations: Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. To the extent that such laws apply to you, some of the exclusions or limitations above may not apply to you. In such cases, Vetra’s liability will be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless Vetra and its affiliates, officers, agents, partners, and employees from and against any and all claims, liabilities, damages, losses, judgments, awards, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use or misuse of the Service, (b) your violation of these Terms or of any law or rights of any third party, (c) any content or information that you post or share on the Service, or (d) your interactions and disputes with other users or Trainers. Vetra reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you (in which case you agree to cooperate with our defense of that claim). You agree not to settle any such matter without the prior written consent of Vetra.
Governing Law and Dispute Resolution
These Terms and your use of the Service are governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law principles. You agree that any dispute or claim arising out of or relating to these Terms or the Service must be resolved exclusively in the state or federal courts located in [County, State], and you hereby irrevocably consent to the jurisdiction of such courts. You waive any objections based on inconvenient forum or jurisdiction.
If you reside outside of the country where Vetra is based, you understand that you may also have certain rights under the laws of your own jurisdiction. These Terms do not limit any consumer protection rights you might be entitled to under the mandatory laws of your local jurisdiction.
(Optional Arbitration Clause): If we elect to do so, Vetra may choose to have disputes resolved through binding arbitration rather than court litigation. In such case, we will provide a separate arbitration agreement or clause for your acceptance, in compliance with applicable law. Unless and until such an arbitration agreement is in effect, the default forum for disputes is the courts as stated above.
Changes to These Terms
Vetra may modify or update these Terms from time to time. If we make material changes, we will notify users by posting the updated Terms on our website or through the app and updating the “Last updated” date above. We may also provide additional notice (such as by email or in-app notification) in our discretion. It is your responsibility to review these Terms periodically. Continued use of the Service after any changes to the Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified terms, you must stop using the Service and, if applicable, cancel any account or subscriptions you have with Vetra.
Miscellaneous
These Terms (along with the Privacy Policy and any additional terms to which you agree when using specific features or services) constitute the entire agreement between you and Vetra regarding your use of the Service. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets, or by operation of law.
Contact Us
If you have any questions, concerns, or if you need to resolve a complaint regarding the Service, you may contact us at:
Vetra Support Team
Email: vetradevelopment@gmail.com
We value our users and will attempt to address your inquiries and resolve any issues promptly. Using the Service signifies that you have read, understood, and agreed to these Terms of Service. Thank you for being a part of Vetra!